FAQs

Category 1: Product specifications

Q: Which product supports 5GHz Wi-Fi?
A: Both EZCast Pro Dongle II and EZCast Pro Box II support 5GHz Wi-Fi.   

Q: Which product supports 4K output?
A: EZCast Pro Dongle II and EZCast Pro Box II.

Q: Which product supports Ethernet port?
A: Only EZCast Pro Box II.

Q: Which OS platform does EZCast Pro series support?
A: Windows, Android, macOS, iOS, and ChromeOS.

Q: How many devices are supported while Multicasting and Split-screen casting?
A: Maximum of Multicasting is 8 devices at the same time, and maximum of Split-screen casting is 4 devices to 1 screen.

Q: Which WPA protocol does EZCast Pro series support?
A: EZCast Pro series support WPA2 enterprise and also 802.1xEAP PEAP, TLS, and PEAP(MSCHAPv2). 

Q: Which wireless casting protocol does EZCast Pro series support?
A: EZCast Pro series support mainstream wireless protocols, including Miracast, AirPlay, and Chromecast. Please be advised that some older models might not support all the protocols above. 

Q: What is the recommended distance for EZCast Pro device to cast?
A: For better streaming performance, we suggest keeping the distance less than 10m (33 feet).

Category 2: Product selection

Q: What is the difference between EZCast Pro & QuattroPod series?
A: EZCast Pro can do video/photo streaming by EZCastPro App and also some of the advanced features, furthermore multicasting by ProCast App to cast from 1 device to multiple monitors.

QuattroPod as an intuitive app-free casting solution allows users to cast as simple as “plug, click, and cast”. 

Both series support multiple OS including Windows, macOS, iOS, ChromeOS, and Android.

Q: What is the difference between EZCast Pro dongle II and EZCast Pro Box II?
A: EZCast Pro Box II has the additional Ethernet port and Wi-Fi antenna for stronger and stable Wi-Fi signal. Also, EZCast Pro Box II supports touchback control from the USB port.

Category 3: Application and user scenarios

Q: I’d like to broadcast my laptop to multiple displays, which EZCast Pro product should I use?
A: Both EZCast Pro Dongle II and EZCast Pro Box II support one-to-multiple broadcasting for Windows and MacOS computers. For more details, please refer to ProCast User Manual.  

Q: How many EZCast Pro devices do I need?
A: It depends on how many monitors to be casted. In the situation of 1 laptop to 5 monitors multicasting, you would need 5 EZCast Pro dongles. However, for 4 laptops to 1 monitor split-screen casting, you just need 1 dongle.

Q: I want to stream 4K content, which EZCast Pro product should I use?
A: Both EZCast Pro Dongle II and EZCast Pro Box II support 4K output. 

Q: Do EZCast Pro series support Netflix, Amazon Prime or other streaming services?
A: Due to DRM (Digital rights management) policy issued by the streaming service providers, EZCast Pro might have compatibility issues with these streaming platforms.

Q: Does EZCast Pro series support multiple content sources on one display?
A: Yes, EZCast Pro series allows up to 4 users to share their content on the same screen via Airplay, Miracast and EZCast Pro app..

Q: I don’t want to install any app on my device, which product should I use?
A: For an app-free experience, all our products support embedded casting protocols such as Miracast, AirPlay, and Chromecast.

Category 4: Troubleshooting

Q: Why is there no sound when I’m casting/multicasting from my Macbook?

A: For macOS 10.14 and above, Apple restricts drivers for 3rd party apps, so the drivers of EZCast Pro/Podcast apps cannot be installed. We are working on the issue. We recommend one-to-one casting from Macbook via Airplay, but the issue of no audio output while multicasting still exists.

Q: What should I do when Miracast fails?

A: Here are some suggestions for you
1. Turn off the antivirus software.
2. Turn off the firewall.
3. Check the network management rules with your MIS and please allow ports 53, 67, 68 for Miracast connections.

Q: How can I retrieve the Admin password of the web settings if I forget it?
A: To retrieve your Admin password, please click here.

Input your dongle SSID, firmware version and Product Number (EZCast Pro_xxxxxxxx, ver. 159xxxxx for example), and you will get a temporary password. Please change it after logged in.

Or you can try to reset the Admin password by powering up the device and pressing the reset button with a pencil or a SIM card ejector.

Q: What should I do if I cannot find my Wi-Fi network in the Wi-Fi list of the web settings?
A: First, make sure your Wi-Fi network is an encrypted network. For safety reasons, we only listed the encrypted networks on the list. If you wish to use an unencrypted Wi-Fi, please add the network manually.

Second, the default Wi-Fi channel of EZCast Pro device is 5 GHz. If your network is 2.4 GHz, please turn on legacy mode in the web settings.

Q: What should I do if I cannot find my EZCast Pro device on my device’s Wi-Fi list?
A: Make sure the device is provided with sufficient power by connecting it to the external USB power supply. Insufficient power supply might weaken the dongle’s Wi-Fi signal.

Q: What should I do if the landing page doesn’t show after turning on the EZCast Pro device?
A: Make sure the dongle is provided with sufficient power by connecting it to the external USB power supply. Insufficient power supply might not power on the dongle.

Q: How to reinstall firmware for my EZCast Pro device?
A: We have software repair tool available, please refer to EZCast Pro Repair tool.

Category 1: Product specifications

Q: What I/O does QuattroPod Receiver have?
A: QuattroPod R01 USB port for pairing and reverse control; HDMI for output; Ethernet for internet access and PoE. 
QuattroPod LR01 only supports HDMI for output, Ethernet for internet access.

Q: What I/O does QuattroPod Transmitter have?
A: QuattroPod has many models to support various scenarios.
QuattroPod T01: HDMI, USB-A, Mini DP, Ethernet
QuattroPod Mini T02: HDMI, USB-A
QuattroPod USB U01: USB-A, USB-C
QuattroPod Lite LT01: HDMI.

Note: QuattroPod Lite only supports 1 to 1 casting.

Q: Which OS platform does QuattroPod series support?
A: Windows, Android, macOS, iOS, and ChromeOS.

Q: Which WPA protocol does QuattroPod series support?
A: QuattroPod series support WPA2 enterprise, as well as 802.1xEAP PEAP, TLS, and PEAP(MSCHAPv2).

Q: Which wireless casting protocol does QuattroPod series support?
A: AirPlay and Chromecast,

Q: How many devices are supported while Multicasting and Split-screen casting?
A: We suggest multicasting to most 8 devices at the same time, and maximum Split-screen casting is 4 devices to 1 screen.

Q: What is the maximum transmission distance?
A: Approximately 30 meters (99 feet), depending on local Wi-Fi interference.

Category 2: Product selection

Q: What is the difference between QuattroPod Standard and QuattroPod Mini transmitter?
A: The Standard transmitter has more I/O (HDMI, USB-A, Mini DP, Ethernet) and can support up to 4K, while the Mini (HDMI, USB-A) only supports up to 1080P.

Q: I need a wireless 4K casting solution, which Quattropod should I choose?
A: The QuattroPod receiver is compatible with all types of transmitters. However, only the Standard transmitter supports up to 4K resolution.

Category 3: Application and user scenarios

Q: How many QuattroPod devices do I need?
A: Transmitters should be plugged in on every laptop and receivers should be connected to every monitor casted.
For example, if you would like to cast from 4 laptops to 10 monitors, you may need 4 Transmitters and 10 Receivers.

Category 4: Troubleshooting

Q: I can’t cast my Android device with the QuattroPod transmitter, what should I do?
A: For Android users, you could cast the screen content with the QuattroPod Android app. Please download it from Google Play.

Q: What should I do if I cannot find the QuattroPod device on my Wi-Fi list?
A: Please make sure the QuattroPod has sufficient power supply to ensure stable performance of the embedded Wi-Fi module.

Q: What should I do if the landing page doesn’t show after turning on QuattroPod?
A: Please make sure the QuattroPod has sufficient power supply.

Q: How to reinstall firmware for my QuattroPod device?
A: We have software repair tool for our customers, please refer to Repair Tool.

Category 1: Product specifications

Q: How many devices can be casted by EZCast ProAV?
A: Maximum of ProAV is 1 transmitter to 255 receiver, based on your network environment for exactly.

Q: What is the transmission distance for ProAV devices?
A: Approximately 200 meters, depending on local Wi-Fi interference.

Q: Does ProAV support wireless casting protocols like Airplay, Miracast etc.?
A: ProAV only supports  input/ output by HDMI, which is unable to cast to ProAV receiver by Airplay or Miracast.

Q: What’s the difference between ProAV, SDVoE and HDBaseT?
A: SDVoE and HDBaseT usually take up a great amount of bandwidth of your network.
However, ProAV would take up less bandwidth due to A/V over IP design. So that EZCast ProAV can fully work with your existing LAN backbone without installation and maintenance of a specific A/V network.

Q: Can I use ProAV ET with WR, or WT with ER?
A: It’s unable to pair ER with WT, nor WR with ET.
ER should be paired with ET, and also WR to WT.

Q: Does ProAV support KVM touchback control?
A: Yes, ProAV supports KVM touchback control.

Category 2: Application and user scenarios

Q: How many ProAV devices do I need?
A: Every output device should connected to a transmitter, while every input monitor should connect to a receiver.

For example, if you would like to cast from 4 laptops to 30 monitors, you may need 4 Transmitters and 30 Receivers.

Category 3: Troubleshooting

Q: Are there any network settings that should be done before using EZCast ProAV to transmit data?

A: Please make sure to unblock the TCP/ UDP port access in the firewall settings of your network.

Q: What should I do if unable to launch the settings website page?

A: ET+ER: Make sure ER has been connected to the subnet with DHCP service. If there’s no DHCP service, it’s also possible to enable DHCP on ET connected to the same network as ER.
WT+WR: Make sure WR (1) has been connected to LAN, (2) switch to SW mode and (3) set to the same channel ID.

Q: What should I do if unable to upgrade firmware for ET or WT?

A: ET: Access the upgrading command from the settings page of ER connected to the same network. Please make sure ET and ER are set to the same channel ID.

WT: Access the upgrading command from the settings page of WR connected to the same network. Please make sure WT and WR (1) are both switched to the Switch Mode, (2) have been paired together, and (3) are set to the same channel ID.

Q: What should I do if there’s no signal on the monitor?
A: Please make sure your ProAV is paired as ET+ER or WT+WR, and also check that your transmitters and receivers are both set to the same mode: Splitter mode (SP mode) or Switch mode (SW mode).

ET+ER (Splitter mode):

If there’s no signal on the monitor connected to ER, please make sure ER and ET are both switched to Splitter mode.

ET+ER (Switch mode):

If there’s no signal on the monitor connected to ER, please make sure ER and ET (1) are both switched to Switch Mode and (2) are set to the same channel ID.

WT+WR (Splitter mode):

If there’s no signal on the monitor connected to WR, please make sure WR and WT (1) are both switched to Splitter mode and (2) have been paired together.

WT+WR (Switch mode):

If there’s no signal on the monitor connected to WR, please make sure WR and WT (1) are both switched to Switch Mode, (2) have been paired together, and (3) are set to the same channel ID.