Category 1: Product specifications
Q: Which product supports Ethernet port?
A: Only EZCast Pro Box II.
Q: Which OS platform does EZCast Pro series support?
A: Windows, Android, macOS, iOS, and ChromeOS.
Q: How many devices are supported while Multicasting and Split-screen casting?
A: Maximum of Multicasting is 8 devices at the same time, and maximum of Split-screen casting is 4 devices to 1 screen.
Q: Which WPA protocol does EZCast Pro series support?
A: EZCast Pro series support WPA2 enterprise and also 802.1xEAP PEAP, TLS, and PEAP(MSCHAPv2).
Q: Which wireless casting protocol does EZCast Pro series support?
A: EZCast Pro series support mainstream wireless protocols, including Miracast, AirPlay, and Chromecast. Please be advised that some older models might not support all the protocols above.
Q: What is the recommended distance for EZCast Pro device to cast?
A: For better streaming performance, we suggest keeping the distance less than 10m (33 feet).
Category 2: Product selection
Q: What is the difference between EZCast Pro & QuattroPod series?
A: EZCast Pro can do video/photo streaming by EZCastPro App and also some of the advanced features, furthermore multicasting by ProCast App to cast from 1 device to multiple monitors.
QuattroPod as an intuitive app-free casting solution allows users to cast as simple as “plug, click, and cast”.
Both series support multiple OS including Windows, macOS, iOS, ChromeOS, and Android.
Q: What is the difference between EZCast Pro dongle II and EZCast Pro Box II?
A: EZCast Pro Box II has the additional Ethernet port and Wi-Fi antenna for stronger and stable Wi-Fi signal. Also, EZCast Pro Box II supports touchback control from the USB port.
Category 3: Application and user scenarios
Q: I’d like to broadcast my laptop to multiple displays, which EZCast Pro product should I use?
A: Both EZCast Pro Dongle II and EZCast Pro Box II support one-to-multiple broadcasting for Windows and MacOS computers. For more details, please refer to ProCast User Manual.
Q: How many EZCast Pro devices do I need?
A: It depends on how many monitors to be casted. In the situation of 1 laptop to 5 monitors multicasting, you would need 5 EZCast Pro dongles. However, for 4 laptops to 1 monitor split-screen casting, you just need 1 dongle.
Q: I want to stream 4K content, which EZCast Pro product should I use?
A: Both EZCast Pro Dongle II and EZCast Pro Box II support 4K output.
Q: Do EZCast Pro series support Netflix, Amazon Prime or other streaming services?
A: Due to DRM (Digital rights management) policy issued by the streaming service providers, EZCast Pro might have compatibility issues with these streaming platforms.
Q: Does EZCast Pro series support multiple content sources on one display?
A: Yes, EZCast Pro series allows up to 4 users to share their content on the same screen via Airplay, Miracast and EZCast Pro app..
Q: I don’t want to install any app on my device, which product should I use?
A: For an app-free experience, all our products support embedded casting protocols such as Miracast, AirPlay, and Chromecast.
Category 4: Troubleshooting
Q: Why is there no sound when I’m casting/multicasting from my Macbook?
A: For macOS 10.14 and above, Apple restricts drivers for 3rd party apps, so the drivers of EZCast Pro/Podcast apps cannot be installed. We are working on the issue. We recommend one-to-one casting from Macbook via Airplay, but the issue of no audio output while multicasting still exists.
Q: What should I do when Miracast fails?
A: Here are some suggestions for you
1. Turn off the antivirus software.
2. Turn off the firewall.
3. Check the network management rules with your MIS and please allow ports 53, 67, 68 for Miracast connections.
Q: How can I retrieve the Admin password of the web settings if I forget it?
A: To retrieve your Admin password, please click here.
Input your dongle SSID, firmware version and Product Number (EZCast Pro_xxxxxxxx, ver. 159xxxxx for example), and you will get a temporary password. Please change it after logged in.
Or you can try to reset the Admin password by powering up the device and pressing the reset button with a pencil or a SIM card ejector.
Q: What should I do if I cannot find my Wi-Fi network in the Wi-Fi list of the web settings?
A: First, make sure your Wi-Fi network is an encrypted network. For safety reasons, we only listed the encrypted networks on the list. If you wish to use an unencrypted Wi-Fi, please add the network manually.
Second, the default Wi-Fi channel of EZCast Pro device is 5 GHz. If your network is 2.4 GHz, please turn on legacy mode in the web settings.
Q: What should I do if I cannot find my EZCast Pro device on my device’s Wi-Fi list?
A: Make sure the device is provided with sufficient power by connecting it to the external USB power supply. Insufficient power supply might weaken the dongle’s Wi-Fi signal.
Q: What should I do if the landing page doesn’t show after turning on the EZCast Pro device?
A: Make sure the dongle is provided with sufficient power by connecting it to the external USB power supply. Insufficient power supply might not power on the dongle.
Q: How to reinstall firmware for my EZCast Pro device?
A: We have software repair tool available, please refer to EZCast Pro Repair tool.
The standard global warranties are:
- EZCast Pro Series: 1-Year
- QuattroPod Series: 2-Year
*Warranty may vary in different regions/countries. Please check your local suppliers for the actual warranties