Category 1: Product specifications
Q: Which OS platform does EZCast Pro series support?
A: Windows, Android, macOS, iOS, and ChromeOS.
Q: Which wireless protocol does EZCast Pro series support?
A: EZCast Pro series support mainstream wireless protocols, including Miracast, AirPlay, and Chromecast. But please be advised that some older models might not support all the protocols above.
Q: What is the recommended distance between the EZCast Pro device and the content source (iPhone, Android, macOS, etc)?
A: For better streaming performance, we suggest keeping the distance between both devices to be less than 10m (33 feet).
Category 2: Product selection
Q: What is the difference between the EZCast Pro & QuattroPod series?
A: Both series support multiple OS including Windows, macOS, iOS, ChromeOS, and Android.
QuattroPod as an intuitive app-free casting solution allows users to cast as simple as “plug, click, and cast”. Meanwhile, EZCast Pro requires users to use the EZCast Pro app for some of the advanced features.
Q: What is the difference between EZCast Pro I & II dongle?
A: EZCast Pro II dongle has enhanced connectivity with 802.11ac 5 GHz WiFi. It supports advanced features with apps including 4K resolution, Share Screen and one-to-multiple screen broadcasting. Meanwhile, EZCast Pro I only supports 2.4 GHz WiFi with limited features.
Q: What is the difference between EZCast Pro dongle and EZCast Pro Box?
A: EZCast Pro Box has the additional Ethernet port and can be paired with transmitters, the EZLauncher, which allow users to do plug, click and cast.
Category 3: Application and user scenarios
Q: I’d like to broadcast my laptop to multiple displays, which EZCast Pro product should I use?
A: Both EZCast Pro Dongle II and EZCast Pro Box II support one-to-multiple broadcasting. For more details, please refer to ProCast User Manual.
Q: I want to stream 4K content, which EZCast Pro product should I use?
A: Both EZCast Pro Dongle II and EZCast Pro Box II support 4K output.
Q: Do EZCast Pro series support Netflix, Amazon Prime or other streaming services?
A: Due to DRM (Digital rights management) policy issued by the streaming service providers, EZCast Pro might have compatibility issues with these streaming platforms.
Q: Does EZCast Pro series support multiple content sources on one display?
A: Yes, EZCast Pro series allows up to 4 users to share their content on the same screen with the EZCast Pro app. Furthermore, EZCast Pro Dongle II and EZCast Pro Box II support up to 4 native AirPlay Share Screen.
Q: I don’t want to install any app in my device, which product should I use?
A: For an app-free experience, select EZCast Pro Dongle II and EZCast Pro Box II, which support Miracast, AirPlay, and Chromecast.
Category 4: Troubleshooting
Q: I forgot the admin password for web setting, how can I reset the password?
A: For EZCast Pro Dongle I, please contact email@example.com.
For all the other EZCast Pro series products, please power up the devices then press the reset button with a pencil or a SIM card ejector, etc.
Q: I cannot find my WiFi network in the web setting WiFi list, how to resolve this issue?
A: First, make sure the WiFi network you wish to connect is an encrypted network. For safety reasons, we only listed the encrypted networks on the list. If you wish to use an unencrypted WiFi, please add the network manually.
Second, make sure the EZCast Pro device supports the corresponding WiFi network:
EZCast Pro Dongle I: 2.4 GHz
EZCast Pro Dongle II: 5 GHz
EZCast Pro LAN: 2.4 GHz
EZCast Pro Box: 2.4 GHz, 5 GHz
EZCast Pro Box II: 5 GHz
Q: I cannot find my EZCast Pro device on my device’s WiFi list, how do I fix this?
A: Please make sure the EZCast Pro device has sufficient power supply to ensure stable performance of the embedded WiFi module.
Q: I do not see the landing page after turning on the EZCast Pro device, what should I do?
A: Please make sure the EZCast Pro device has sufficient power supply.
Q: How to reinstall firmware for my EZCast Pro device?
A: We have software repair tool available, please refer to EZCast Pro Repair tool.
The standard global warranties are:
- EZCast Pro Series: 1-Year
- QuattroPod Series: 2-Year
*Warranty may vary in different regions/countries. Please check your local suppliers for the actual warranties