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FAQs

Category 1: Product specifications

Q: Which products support 5GHz WiFi?
A: EZCast Pro Dongle II, EZCast Pro Box, and EZCast Pro Box II.

Q: Which products support 4K output?
A: EZCast Pro Dongle II and EZCast Pro Box II.

Q: Which products support Ethernet port?
A: EZCast Pro LAN, EZCast Pro Box and EZCast Pro Box II.

Q: Which OS platform does EZCast Pro series support?
A: Windows, Android, macOS, iOS, and ChromeOS.

Q: Which wireless protocol does EZCast Pro series support?
A: EZCast Pro series support mainstream wireless protocols, including Miracast, AirPlay, and Chromecast. But please be advised that some older models might not support all the protocols above. 

Q: What is the recommended distance between the EZCast Pro device and the content source (iPhone, Android, macOS, etc)?
A: For better streaming performance, we suggest keeping the distance between both devices to be less than 10m (33 feet).

Category 2: Product selection

Q: What is the difference between the EZCast Pro & QuattroPod series?
A: Both series support multiple OS including Windows, macOS, iOS, ChromeOS, and Android.

QuattroPod as an intuitive app-free casting solution allows users to cast as simple as “plug, click, and cast”. Meanwhile, EZCast Pro requires users to use the EZCast Pro app for some of the advanced features. 

Q: What is the difference between EZCast Pro I & II dongle?
A: EZCast Pro II dongle has enhanced connectivity with 802.11ac 5 GHz WiFi. It supports advanced features with apps including 4K resolution, Share Screen and one-to-multiple screen broadcasting. Meanwhile, EZCast Pro I only supports 2.4 GHz WiFi with limited features.

Q: What is the difference between EZCast Pro dongle and EZCast Pro Box?
A: EZCast Pro Box has the additional Ethernet port and can be paired with transmitters, the EZLauncher, which allow users to do plug, click and cast.

Category 3: Application and user scenarios

Q: I’d like to broadcast my laptop to multiple displays, which EZCast Pro product should I use?
A: Both EZCast Pro Dongle II and EZCast Pro Box II support one-to-multiple broadcasting. For more details, please refer to ProCast User Manual.  

Q: I want to stream 4K content, which EZCast Pro product should I use?
A: Both EZCast Pro Dongle II and EZCast Pro Box II support 4K output. 

Q: Do EZCast Pro series support Netflix, Amazon Prime or other streaming services?
A: Due to DRM (Digital rights management) policy issued by the streaming service providers, EZCast Pro might have compatibility issues with these streaming platforms.

Q: Does EZCast Pro series support multiple content sources on one display?
A: Yes, EZCast Pro series allows up to 4 users to share their content on the same screen with the EZCast Pro app. Furthermore, EZCast Pro Dongle II and EZCast Pro Box II support up to 4 native AirPlay Share Screen.

Q: I don’t want to install any app in my device, which product should I use?
A: For an app-free experience, select EZCast Pro Dongle II and EZCast Pro Box II, which support Miracast, AirPlay, and Chromecast.

Category 4: Troubleshooting

Q: I forgot the admin password for web setting, how can I reset the password?
A: For EZCast Pro Dongle I, please contact ezcastpropassword@iezvu.com.

For all the other EZCast Pro series products, please power up the devices then press the reset button with a pencil or a SIM card ejector, etc.

Q: I cannot find my WiFi network in the web setting WiFi list, how to resolve this issue?
A: First, make sure the WiFi network you wish to connect is an encrypted network. For safety reasons, we only listed the encrypted networks on the list. If you wish to use an unencrypted WiFi, please add the network manually.

Second, make sure the EZCast Pro device supports the corresponding WiFi network:
EZCast Pro Dongle I: 2.4 GHz
EZCast Pro Dongle II: 5 GHz
EZCast Pro LAN: 2.4 GHz
EZCast Pro Box: 2.4 GHz, 5 GHz
EZCast Pro Box II: 5 GHz

Q: I cannot find my EZCast Pro device on my device’s WiFi list, how do I fix this?
A: Please make sure the EZCast Pro device has sufficient power supply to ensure stable performance of the embedded WiFi module.

Q: I do not see the landing page after turning on the EZCast Pro device, what should I do?
A: Please make sure the EZCast Pro device has sufficient power supply.

Q: How to reinstall firmware for my EZCast Pro device?
A: We have software repair tool available, please refer to EZCast Pro Repair tool.

Category 1: Product specifications

Q: What I/O does QuattroPod Receiver have?
A: USB port for pairing and reverse control; HDMI for output; Ethernet for internet access and PoE.  

Q: What I/O does QuattroPod Transmitter standard have?
A: HDMI, MiniDP, USB, and Ethernet ports for PoE.

Q: What I/O does QuattroPod Transmitter Mini have?
A: HDMI, USB ports.

Q: Which OS platform does QuattroPod series support?
A: Windows, Android, macOS, iOS, and ChromeOS.

Q: Which wireless protocol does QuattroPod series support?
A: AirPlay and Chromecast.

Q: What is the transmission distance between QuattroPod transmitter and receiver?
A: Approximately 30 meters (99 feet), depends on local WiFi interference.

Category 2: Product selection

Q: What is the difference between EZCast Pro Box Deluxe and QuattroPod?
A: 1. EZCast Pro Box Deluxe needs to install software on the laptop while the QuattroPod Standard and QuattroPod Mini are app-free.
2. EZCast Pro Box support both 2.4 GHz and 5 GHz WiFi, while QuattroPod only supports 5 GHz WiFi.
3. Quattropod could support up to 4K resolution, while EZCast Pro Box only support up to 1080P.

Q: What is the difference between QuattroPod Standard and QuattroPod Mini transmitter?
A: The Standard transmitter has more I/O and can supports up to 4K, while the Mini only supports up to 1080P.

Q: I need a wireless 4K casting solution, which Quattropod should I choose?
A: The QuattroPod receiver is compatible with all types of transmitters. However, only the Standard transmitter supports up to 4K resolution, which is available for the QuattroPod Standard or QuattroPod Deluxe packages.

Category 3: Application and user scenarios

Q: I want to stream 4K content, which QuattroPod package should I choose?
A: QuattroPod Standard and QuattroPod Deluxe packages support up to 4K resolution with the Standard transmitters.

Category 4: Troubleshooting

Q: I can’t cast my Android device with the QuattroPod transmitter, what should I do?
A: For Android user, you could cast the screen content with the QuattroPod Android app. Please download it from Google Play.

Q: I cannot find the QuattroPod device on my WiFi list, what should I do?
A: Please make sure the QuattroPod has sufficient power supply to ensure stable performance of the embedded WiFi module.

Q: I do not see the landing page after turning on QuattroPod, what should I do?
A: Please make sure the QuattroPod has sufficient power supply.

Q: How to reinstall firmware for my QuattroPod device?
A: We have software repair tool for our customers, please refer to Repair Tool.

Warranty

The standard global warranties are:

  • EZCast Pro Series: 1-Year
  • QuattroPod Series: 2-Year

*Warranty may vary in different regions/countries. Please check your local suppliers for the actual warranties

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