Category 1: Product specifications
Q: Which product supports Ethernet port?
A: Only EZCast Pro Box II.
Q: Which OS platform does EZCast Pro series support?
A: Windows, Android, macOS, iOS, and ChromeOS.
Q: How many devices are supported while Multicasting and Split-screen casting?
A: Maximum of Multicasting is 8 devices at the same time, and maximum of Split-screen casting is 4 devices to 1 screen.
Q: Which WPA protocol does EZCast Pro series support?
A: EZCast Pro series support WPA2 enterprise and also 802.1xEAP PEAP, TLS, and PEAP(MSCHAPv2).
Q: Which wireless casting protocol does EZCast Pro series support?
A: EZCast Pro series support mainstream wireless protocols, including Miracast, AirPlay, and Chromecast. Please be advised that some older models might not support all the protocols above.
Q: What is the recommended distance for EZCast Pro device to cast?
A: For better streaming performance, we suggest keeping the distance less than 10m (33 feet).
Category 2: Product selection
Q: What is the difference between EZCast Pro & QuattroPod series?
A: EZCast Pro can do video/photo streaming by EZCastPro App and also some of the advanced features, furthermore multicasting by ProCast App to cast from 1 device to multiple monitors.
QuattroPod as an intuitive app-free casting solution allows users to cast as simple as “plug, click, and cast”.
Both series support multiple OS including Windows, macOS, iOS, ChromeOS, and Android.
Q: What is the difference between EZCast Pro dongle II and EZCast Pro Box II?
A: EZCast Pro Box II has the additional Ethernet port and Wi-Fi antenna for stronger and stable Wi-Fi signal. Also, EZCast Pro Box II supports touchback control from the USB port.
Category 3: Application and user scenarios
Q: I’d like to broadcast my laptop to multiple displays, which EZCast Pro product should I use?
A: Both EZCast Pro Dongle II and EZCast Pro Box II support one-to-multiple broadcasting for Windows and MacOS computers. For more details, please refer to ProCast User Manual.
Q: How many EZCast Pro devices do I need?
A: It depends on how many monitors to be casted. In the situation of 1 laptop to 5 monitors multicasting, you would need 5 EZCast Pro dongles. However, for 4 laptops to 1 monitor split-screen casting, you just need 1 dongle.
Q: I want to stream 4K content, which EZCast Pro product should I use?
A: Both EZCast Pro Dongle II and EZCast Pro Box II support 4K output.
Q: Do EZCast Pro series support Netflix, Amazon Prime or other streaming services?
A: Due to DRM (Digital rights management) policy issued by the streaming service providers, EZCast Pro might have compatibility issues with these streaming platforms.
Q: Does EZCast Pro series support multiple content sources on one display?
A: Yes, EZCast Pro series allows up to 4 users to share their content on the same screen via Airplay, Miracast and EZCast Pro app..
Q: I don’t want to install any app on my device, which product should I use?
A: For an app-free experience, all our products support embedded casting protocols such as Miracast, AirPlay, and Chromecast.
Category 4: Troubleshooting
Q: How can I retrieve the Admin password of the web settings if I forget it?
A: To retrieve your Admin password, please click here.
Input your dongle SSID, firmware version and Product Number (EZCast Pro_xxxxxxxx, ver. 159xxxxx for example), and you will get a temporary password. Please change it after logged in.
Or you can try to reset the Admin password by powering up the device and pressing the reset button with a pencil or a SIM card ejector.
Q: What should I do if I cannot find my Wi-Fi network in the Wi-Fi list of the web settings?
A: First, make sure your Wi-Fi network is an encrypted network. For safety reasons, we only listed the encrypted networks on the list. If you wish to use an unencrypted Wi-Fi, please add the network manually.
Second, the default Wi-Fi channel of EZCast Pro device is 5 GHz. If your network is 2.4 GHz, please turn on legacy mode in the web settings.
Q: What should I do if I cannot find my EZCast Pro device on my device’s Wi-Fi list?
A: Make sure the device is provided with sufficient power by connecting it to the external USB power supply. Insufficient power supply might weaken the dongle’s Wi-Fi signal.
Q: What should I do if the landing page doesn’t show after turning on the EZCast Pro device?
A: Make sure the dongle is provided with sufficient power by connecting it to the external USB power supply. Insufficient power supply might not power on the dongle.
Q: How to reinstall firmware for my EZCast Pro device?
A: We have software repair tool available, please refer to EZCast Pro Repair tool.
The standard global warranties are:
- EZCast Pro Series: 1-Year
- QuattroPod Series: 2-Year
*Warranty may vary in different regions/countries. Please check your local suppliers for the actual warranties